Help and support
Something not working, or a question about our games? We are happy to help.
Write to us at support@tomy-games.com. Please tell us the game, your device (for example "iPhone 13" or "Samsung tablet") and what happened. We usually reply within 2 working days.
Questions parents ask
How do you play Fun Bouncy Balloon?
Slide one finger left and right to move the green paddle under the balloon. Every bounce scores a point. Catch stars, gems, feathers and shields for bonuses, dodge the grumpy red balloons and collect hearts for extra lives. Every 30 seconds the red balloons attack, so keep steering through the gap.
How do I turn the sound or music off?
Tap the round gear button at the top right of the game. There you can switch the music, the bounce sounds and the falling sounds separately. Your choice is remembered on the device. If you hear nothing, check that the volume is up.
How do I change the language?
Open the gear button in the game and choose one of the 7 languages: English, Hebrew, Spanish, Portuguese, Chinese, Hindi or Arabic.
Does it work without internet?
Yes. The iPhone, iPad and Android apps work offline.
Does the game show ads?
The current version has no ads. If ads are added later, they will be child-directed, rated for general audiences and not personalized, and shown only between rounds. See the privacy policy for details.
Do you collect information about my child?
No. There are no accounts, and settings stay on your device. Read the privacy policy.
The balloon is too fast for my child.
The game starts slowly and speeds up over time. Each new round starts slow again.
The game froze or looks wrong.
Close the app fully and open it again. If that does not help, update to the latest version from the App Store or Google Play, then write to us with your device model.
Credits
Games, art and sound by Cfir Carmeli. The music and sound effects are original and were made for the game.